1. These terms and conditions ("Terms") govern the Trade-In Program ("Program") offered by Oticon South Africa (Pty) Limited ("Oticon", "we", "our", "us"). By participating in the Program, you ("Customer", "you", "your") agree to be bound by these Terms.

2. The Program

2.1 Oticon offers you the opportunity to trade in your used hearing aid device(s) ("Trade-in Product(s)"), subject to the terms and conditions set out below, in exchange for credit towards the purchase of a new hearing aid device, from a selected range of products that are manufactured by Oticon ("New Products").

2.2 The value of the Trade-in Product(s) is redeemable as a credit towards the purchase of a New Product.

2.3 A comprehensive list of Oticon’s products is available on Oticon’s website via the following link here. Please consult your independent Hearing Care Professional for details on the New Products currently available through the Program as not all Oticon products are eligible for Buy-Back. Oticon reserves the right, at its sole discretion, to update or modify the list of New Products at any time without prior notice.

3. Eligibility

3.1 In order for a Customer to be eligible for participation in the Program, the Customer must:

3.1.1 be at least 18 years of age at the time of participation in the Program. Alternatively, where the Customer is younger than 18 years of age at the time of participation in the Program, the Customer can only participate in the Program with the consent of the Customer's legal guardian; and

3.1.2 own (a) qualifying Trade-In Product(s), as set out below.

3.2 Participation in the Program is limited to a minimum of one and a maximum of two Trade-In Product(s) per New Product purchased by a Customer.

4. Qualifying Trade-In Products

4.1 To qualify for the Program, a Trade-in Product:

4.1.1 must be a "medical device", as defined by the Global Medical Device Nomenclature (see: link).

4.1.2 can either be a hearing aid device that is manufactured by Oticon or by any other hearing aid manufacturer;

4.1.3 must be a complete unit. Parts or components of a device will not be acceptable; and

4.1.4 does not need to be in working order.

4.2 Oticon reserves the right to reject any hearing aid device that does not meet the requirements set out in this clause.

5. Exclusions

5.1 Sample and/or demonstration products do not qualify as Trade-In Products and, as such, will not be accepted.

5.2 The Trade-In Program does not cover any costs, charges and/or fees levied for hearing aid devices, including by relevant registered healthcare providers ("Hearing Care Professionals"). It is the responsibility of the Customer to consult with a Hearing Care Professional for a full and transparent breakdown of all applicable and associated costs, charges, credits and/or fees.

5.3 The Program does not apply to accessories, batteries, and/or non-qualifying Oticon products.

5.4 The Program may not be combined with any other promotional offers, discounts, or rebates, unless expressly stated by Oticon.

5.5 Oticon is, in no way, responsible for diagnosing and/or determining a suitable course of treatment for Customers. The diagnosis and determination of a suitable course of treatment for a particular Customer remains at the sole discretion of the independent Hearing Care Professional treating the Customer. The Program is only available to Customers that are independently prescribed a New Device that is manufactured by Oticon.

6. Trade-In Credit

6.1 Upon acceptance of (a) Trade-In Product(s), Oticon will provide the Hearing Care Professional with a trade-in credit amount (“Credit”) towards the purchase of a New Product.

6.2 The value of the Credit will be determined solely by Oticon based on the model and technology level of the New Product to be purchased by the Customer and will be communicated to the Customer by the relevant Hearing Care Professional.

6.3 Credit is non-transferable, non-exchangeable, and may not be redeemed for cash.

6.4 Credit must be applied at the time of purchase of a New Product and cannot be applied retroactively.

7. Trade-in Process

7.1 Should you wish to participate in the Program, consult, at your own cost, with an independent Hearing Care Professional regarding your diagnosis, the type of hearing aid device that is best suited for your hearing loss, lifestyle preferences and affordability. You are able to locate a Hearing Care Professional near you using our hearing centre locator available at: link.

7.2 Should you be eligible and want to participate in the Program, after consultation with your independent Hearing Care Professional, you must present (a) Trade-in Product(s) and a signed consent form at the practice of your independent Hearing Care Professional anywhere in South Africa.

7.3 A copy of the consent form referred to above in clause 7.2 can be accessed using the following link. A copy of the consent form will also be made available, on request, at the practice of the relevant independent Hearing Care Professional.

7.4 The Trade-In Product(s) and a consent form signed by the Customer (or by the Customer's legal guardian, as the case may be), must be delivered to the relevant independent Hearing Care Professional within 30 days of an order for a New Product being placed with Oticon by the Hearing Care Professional, failing which the credit will be forfeited.

7.5 Oticon will be responsible for collecting the Trade-In Product(s) and consent form from the practice of the relevant independent Hearing Care Professional for verification that the criteria for participation, as set out in these Terms, have been met ("verification process").

7.6 Once the verification process has been completed and the Trade-In Product(s) is/are accepted by Oticon, Oticon will confirm the value of the Credit, offered to the Customer, to the relevant Hearing Care Professional. The value of the Credit offered to the Customer will then be applied to the purchase of the New Product, should the Customer wish to proceed with purchasing a New Product.

8. Ownership Transfer

8.1 Upon acceptance of the Trade-In Product(s) and the application of the Credit, ownership of the Trade-In Product(s) will transfer to Oticon.

8.2 Oticon will not, under any circumstances, return the Trade-In Product(s) to the Customer once ownership of the Trade-In Product(s) has transferred to Oticon. Once ownership has transferred, Oticon will responsibly destroy the Trade-In Product(s) via certified e-waste management.

9. Non-Transferability

Credit is offered per individual Customer and is not assignable or transferable to another person, account, or transaction.

10. Changes and Cancellation

10.1 Oticon reserves the right to terminate, modify, or suspend the Program or these Terms at any time, for any reason whatsoever, without prior notice.

10.2 Any changes to the Program and/or the Terms will take effect immediately upon publication on the Program's website, which can be accessed using the following link.

10.3 Customers are strongly advised to consult with their independent Hearing Care Professional regarding any such changes or updates to ensure they fully understand how these may affect their participation in the Program.

11. Voluntary Participation

Participation in the Program is entirely voluntary and subject to eligibility. Acceptance of a hearing aid device as a Trade-In Product is not guaranteed and is at the sole discretion of Oticon.

12. Limitations of Liability

12.1 Oticon is not responsible for any loss, damage, or delay associated with the transportation, submission, or processing of Trade-in Product(s).

12.2 Oticon assumes no responsibility for any loss of personal data or settings contained within the Trade-in Product(s).

12.3 To the fullest extent permitted by law, Oticon disclaims all liability for loss, damage, or claims resulting from participation in the Program.

12.4 By participating in the Program, the Customer does not waive any of the legal rights which the Customer otherwise would have, as a consumer, in terms of the Consumer Protection Act No. 68 of 2008, or any other applicable consumer legislation.

13. Misrepresentation Disclaimer

Oticon will not be held liable for any misrepresentation caused due to an unintentional copy error, and/or omission that may occur on any of our material or shared by a third party.

14. Warranties

The Customer warrants that the Customer is the sole owner of the Trade-In Product(s) and that the Trade-In Product(s) is free from any security interest, lien, or third-party claim.

15. Privacy

Personal information collected during the Programme will be processed in accordance with our Privacy Policy and applicable laws, including the provisions of the Protection of Personal Information Act No. 4 of 2013.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or the Program shall fall under the jurisdiction of South African courts.

17. Contact Information

For enquiries about the Program, please contact:
Oticon South Africa (Pty) Limited
Warich Office Close, 39 Van Vuuren Street, Constantia Kloof 1709, Gauteng
Call: +27 11 675 6104
Email: info-za@oticon.com